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Do I need to have my wedding shoes with me for fittings?

We don’t start hemming until you have your shoes, so it’s best to bring them with you, or shoes that are an approximate height.

Do I need to pay extra for alterations?

If you order a made-to-order dress, we ensure the dress is sewn based on your exact measurements. If we do need to make any alterations, we charge $60/hr.

If you order a custom design dress, we offer at least 2 complimentary rounds of alterations. For more information about this, please send us an email!

How long does it take to make a dress?

  • Made-to-order dresses take us about 3-5 months

  • Custom design dresses take us 5-7 months, but the earlier we can get started, the better

Do you take rush orders?

Yes! We can take you within 1 month of your wedding date but we do charge a rush fee that ranges from $150-$500+ depending on the urgency.

Can I order a custom dress if I am not from Vancouver?

Absolutely! We can facilitate video conferences to be able to provide you with a virtual experience where we show you design and material options, as well as measurement details. If you are interested in this option, please send us an email.

Can you explain your payment process?

A 50% non-refundable deposit upon initial purchase is required to hold your dress and the remaining payment will be due upon pick up.

Payment plans are available upon request and we will do our best to suit your needs.

What is the difference between made-to-order dresses and custom design?

Each year our boutique features a new unique collection which consists of 6-8 styles. These dresses are ready to be tried on at our studio and can be tailored to fit your specific needs and measurements.

For custom designed dresses, we recommend that you try on our samples so you get a better idea of what material and silhouette you like. We can also create them from scratch based on your inspiration photos.

What is the price range for your custom wedding gowns?

  • Made-to-order bridal dresses range from CAD $1100- $6000+ 

  • Made-to-order bridal separates range from CAD $700 - $2500

  • 3 custom design packages range from CAD $4000-$8000+

Please note that these prices can vary depending on material and design. Please email us for further details.

I want a custom dress but I have a hard time visualizing myself based on a sketch.

Totally understandable! You can refer to our previous custom design works or dresses from our collections for style, material, lace, silhouette, and more. Our designer will work with you collaboratively to determine the best fit and look for you. This process is a two-way street.

What is fitting look like?

For your first fitting, we usually use a generic fabric to make a “muslin” sample, which will make it easier for us to adjust the fit and pattern before switching over to the final fabric.

During your second fitting, we begin cutting the final fabric and add on the desired lace and embroidery.

Do you ship internationally?

O M COUTURE ships worldwide from Vancouver, Canada.

We will provide tracking numbers for your dress and any accessories shipments. Please check the shipping details in shopping cart page or in delivery method section in checkout page.

Import duties, taxes and custom charges are not included in the price and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the item/s. It is illegal to falsify customs declarations. Payment of duties and taxes are due at collection/delivery. Please check with your country’s customs office to determine what additional cost will be added prior to purchase.

What is your return policy?

All of our bridal dresses are made-to-order, which means we cut and sew your dress according to your size upon your purchase. We cannot accommodate requests for changes, and we do not offer refunds if you change your mind or if your wedding is cancelled. Please take precise measurements before order and we recommend sizing up if you are between two sizes. If you have any problem measuring yourself, we recommend visiting a local tailor to get measurements taken. 

For our made-to-order dresses, no alterations are included in the service. Local tailors can do great jobs altering our dresses in major cities around the world. Should you have any issues, please email us and our team will send out tips and suggestions regarding how to adjust the fit.  If you are located in Vancouver, you can email us and make an appointment for our alteration service before your wedding. 

All of our samples are final sale and cannot be returned. 

For hygienic reasons, our mask is final sale and cannot be returned.

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